Dear customer, welcome to QUEEN OF COATS. Every item is carefully inspected to ensure it is in good condition before dispatch. Please review the following service policies to ensure a smooth and enjoyable shopping experience.
We strongly encourage you to review product descriptions, sizing, and details carefully before purchasing. For any questions, feel free to contact us, we are happy to help.
Return & Exchange Policy
* If you wish to request a return, please contact us within 7 days of delivery.
* Return and exchange shipping costs are the responsibility of the customer. For refunds, the original shipping cost (already incurred) will be deducted from the total refund.
* We offer store credit as an alternative option, which can be used on your next purchase.
To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached and original shipping box. Items with any signs of wear, stains, fragrance or scent will not be accepted for return or refund.
To be eligible for an exchange, items must be unworn, unwashed, and in their original condition with all tags attached and original shipping box. Items with any signs of wear, stains, fragrance or scent will not be accepted for exchange. Replacement items will be shipped after the returned item has been received and inspected.
Important Notes
* Due to the nature of these items: Silk Scarves / Leather Handbags / Clearance Items are final sale and not eligible for return or exchange.
* We reserve the right to refuse returns that do not meet our policy conditions in order to maintain product quality and ensure fairness for all customers.
Shipping Policy
All orders are processed within 1–3 business days. Once your order has been shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear.
While we do our best to ensure timely delivery, we are not responsible for delays caused by Courier Services.
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
At QUEEN OF COATS, we are dedicated to offering high quality products at exceptional value. We sincerely appreciate your understanding and support, and we look forward to serving you again.