Terms of Service

Last updated: August 2026

Welcome to QUEEN OF COATS. By accessing or using our website, browsing our products, or making a purchase, you agree to these Terms of Service.

1. About QUEEN OF COATS

QUEEN OF COATS is an Australian fashion business specialising in women's coats, including wool coats, cashmere coats and trench coats.

We provide online shopping through our website, as well as a personal fitting experience at our Melbourne CBD studio by appointment.

2. Products and Product Information

We make every effort to ensure that product descriptions, measurements, photographs and other information on our website are accurate and helpful.

However, colours may appear differently depending on your device or screen settings. Measurements may also vary slightly.

Customers are encouraged to carefully review product information and measurements before making a purchase. If you are located in Melbourne, you are also welcome to contact us to arrange an appointment to visit our studio and try on your preferred styles.

3. Prices and Availability

All prices displayed on our website are in Australian Dollars (AUD).

Prices and product availability may change from time to time without notice. We reserve the right to correct any errors in pricing or product information.

As some of our collections are produced in limited quantities, certain products may become unavailable after they have been displayed on our website.

4. Orders and Payments

By placing an order through our website, you agree that the information provided is accurate and complete.

Payment must be received before an order is processed and dispatched.

We reserve the right to refuse or cancel an order where necessary, including where there is an error in pricing, product information or availability. If payment has already been made for a cancelled order, an appropriate refund will be provided.

5. Shipping and Delivery

We aim to process and dispatch orders as promptly as possible.

Delivery times may vary depending on your location and the delivery service. Any estimated delivery times are provided as a guide only.

Customers are responsible for providing accurate delivery information when placing an order.

6. Returns and Refunds

Our Return & Refund Policy forms part of these Terms of Service and applies to purchases made through our website.

Please refer to our Return & Refund Policy for information about returns, refunds, exchanges and your rights under the Australian Consumer Law.

7. Intellectual Property

All content on this website, including photographs, product images, text, logos, branding, graphics and other materials, is the property of QUEEN OF COATS or is used with permission.

This content may not be copied, reproduced, distributed or used for commercial purposes without prior written permission from QUEEN OF COATS.

8. Australian Consumer Law

Nothing in these Terms of Service is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under the Australian Consumer Law.

Our goods come with consumer guarantees that cannot be excluded under Australian Consumer Law.

9. Changes to These Terms

We may update or modify these Terms of Service from time to time. Any changes will take effect when the updated Terms of Service are published on our website.

We encourage customers to review these Terms periodically.

10. Contact Us

If you have any questions about these Terms of Service, please contact us:

QUEEN OF COATS
Suite 610 365 Little Collins St Melbourne CBD
Email: queenofcoats58@gmail.com