Refund policy

QUEEN OF COATS provides online shopping and a fitting studio in Melbourne CBD. We encourage customers to visit our studio and try on their favourite coats before purchasing, so they can feel confident that both the style and fit are right for them. If you find a coat you love on our website, simply give us a call to book a time to visit and try it on.

Refunds and Exchanges

Refunds, exchanges or other remedies may be available where an item is faulty, incorrectly supplied, not as described, or otherwise fails to meet the consumer guarantees under the Australian Consumer Law.

If you believe there is a problem with your item, please contact us as soon as possible and provide your order details and, where relevant, photographs of the issue.

We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

Final Sale Items

Items marked as Final Sale are not eligible for change-of-mind returns or exchanges.

However, this does not affect your rights under the Australian Consumer Law. If a Final Sale item is faulty, not as described, or otherwise fails to meet the consumer guarantees, you may be entitled to an appropriate remedy.

Contact Us

For any questions regarding a return, exchange, refund or product issue, please contact us through our website or email us at queenofcoats58@gmail.com